Q: Who do I contact to submit a work request?
A: Any University employee can submit a request using CIS. Log in, find Facility Operations, expand to Customer Request, complete form and submit.
Q: How long does it take for a non-emergency work request to be processed?
A: Non-emergency requests are attended to within three days of request.
Q: How do I know when a CIS submitted request should be marked maintenance, billable, or bid?
A: A request for building maintenance is for any building maintained under university service agreement. Corrective maintenance is assigned to a request that is a repair to something that runs the building. A billable service or repair is a request to repair department equipment, make changes requested by department or providing services. A bid requires a chartfield and will be charged if work is done. A bid is used to find out the price of projects.
Q: What is the difference between corrective and non-corrective work and how are they paid for?
A: Corrective maintenance repairs are necessary for building to run safely and proficiently. Non-corrective are changes that departments request.
Q: What are the average time frames for work to be completed?
A: Times vary by type of request. Temperature issues are usually resolved within 24 hours. Projects can be 1-3 weeks.
Q: How much is the work going to cost to complete?
A: Costs vary by project and repair. Individual shops can sometimes provide a rough estimate based on similar past projects.
Q: What is the schedule for the work to be completed?
A: Schedules vary. For more information on work request, contact the Facility Coordinator for the building.
Q: What is the impact to my area when the work is being done?
A: If repairs or projects are being done in your direct work area, arrangements are made to work around the person while work is being completed.
Q: Who/what determines if a request is billable or not?
A: This is determined by building and type of work. Processing is done through Facilities Dispatch.
Q: How will I know when the requested work has begun and completed?
A: An email is sent when the work order status changes. One is sent when assigned, completed and when it is closed.
Q: Where do I go to find out the status of a work request?
A: For projects, contact work planning coordinator assigned. For all others call Facilities dispatch or Facility Coordinators.