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C-Cure Operator Information

The C-Cure program is a powerful security management system providing critical security and safety protection for people, buildings and other University assets. The University uses this software as a standard approach to physical access authorization throughout the University of Utah and off campus locations. This software can be accessed through a workstation, laptop or mobile device. C-Cure Operators will play an important role in campus security by managing access, door schedules, reporting any repairs needed, and running various reports for their areas.


 

 


 

To add a new, or remove an existing C-Cure Operator:

  • Submit a Work Order Request 
  • Under Common Problems, select “Access - CCure System – Badge Access, Renewals, and Technical Support”
  • Under the Notes section, indicate who is to be the new C-Cure Operator, or which existing operator should be removed by including the uNID.

**If you are ONLY requesting a C-Cure Operator be removed (they no longer need to be a C-Cure Operator), and they are not being replaced, you can skip the following steps. This should only be the case if you already have a replacement or another operator for the department/area

**Incomplete information may result in delay or the decline in setting up your C-Cure Operator account

  • Your supervisor will receive a request to review and sign the Docusign form
  • Once your supervisor completes the form, the C-Cure team will review your request to become a C-Cure Operator
  • After the C-Cure team has reviewed and approved your request, and  your information has been sent to the LMS team, you will receive a notification through your department’s LMS, that you are ready to begin the C-Cure Operator training. This can take 5-10 business days to process.

C-Cure Operator Access 2025  – U Facilities (CHECKPOINT):

  • New learners will have this checkpoint automatically approved by the Learning and Development team when enrolled
  • Renewing learners will contact FM Building Access to fill out the new Access Request Form. Once filled out, they will request approval.
  • Complete FERPA training in the LMS
  • Complete HIPAA 1 training in the LMS
  • Complete HIPAA 2 training in the LMS
  • Complete C-Cure Operator Confidentiality and Expectations 2025 in the LMS
  • Watch the C-Cure Operator Training Video 2025

**You will have 30 days to complete the training. If you are unable to complete the training within 30 days, your C-Cure Operator account will be disabled and you will not be able to manage access.

If you have any questions or challenges with LMS please contact: training@fm.utah.edu

If you have any questions about accessing C-Cure or your C-Cure Operator account, please contact:  Buildingaccess@fm.utah.edu

To add additional access for an existing C-Cure Operator:

  • Submit a Work Order Request 
  • Under Common Problems, select “Access - CCure System – Badge Access, Renewals, and Technical Support”
  • Under the Notes section, indicate who the C-Cure Operator is, including the uNID
  • Complete the C-Cure Operator Access Request form through Docusign and indicate you are an “Existing CCure Operator”

**Incomplete information may result in delay or the decline in setting up your C-Cure Operator account

  • Your supervisor will receive a request to review and sign the Docusign form
  • Once your supervisor completes the form, the C-Cure team will review your request and update your C-Cure Operator account

**Depending on the area or the department, this may take additional time to review and receive proper approval to update your operator account. If approved, the C-Cure team will notify you as to when you can begin using your updated C-Cure operator account

 

Last Updated: 8/1/25